Bill collectors, or debt and account collectors' purpose is to attempt to collect payment on delinquent bills. Most bill collectors are employed by third party collection agencies. The creditor, or the company or business that is owed the debt, will often hire outside of the company; especially if their accounts receivable department is small.

Other collection agents work directly for the original creditors; these collectors are called in house collectors. Usually these are finance-based companies like credit card and mortgage companies, health care providers or utility companies.

No matter what organization that they employed by, the goals of bill collectors are the same. First, they're called upon to locate consumers or businesses that are in debt, and let them know that they are delinquent. Usually this will be over the phone, but sometimes they send letters.

When debtors (people in debt) move without leaving a forwarding address, bill collectors might check with telephone companies, the post office, credit bureaus and former neighbors to get the new address. This practice is called "skip tracing." They will utilize computer systems to automatically track when companies or people change their contact information or addresses on any of their open accounts.

Once the collection agents find the people that owe them money they let them know about the overdue accounts and ask for payment. If it's necessary they'll go over the terms of sale, or credit contracts. A good bill collector is a sneaky one. They'll probably use their listening skills to try to figure out the cause of the delinquency.

Usually, they will have the authority to offer a repayment plan or some other aid to make it easier for people to pay off the money that they owe. Sometimes they are able to find solutions to the financial problem. They may even give useful advice or refer people to debt counselors.

Mallory Megan works for a debt collection agency. She also writes articles on business, finance, consumer spending and collection agencies. Get a totally unique version of this article from our article submission service